The Mole Guesthouse CC

A wow customer service. All needed items are available. Comfortable rooms. The place near by a beach, so 👌 for the tourists. I 200% recommend this place.

**Review of the Mole Guesthouse** The location is good, close to the city centre and the beach, but that's the only positive aspect of this place. The room I stayed in was very basic. The beds were hard, and the pillows were empty and of bad quality. The rooms don't even have a mini-fridge. The toilets are outdated. The shower doesn't have a curtain and shows lots of wear and tear. The toilet paper is the cheapest available, and there was no hot water in the sink, only in the shower. The toilet seats are cheap, flimsy, and old. The woman at the reception had a bad attitude and was not friendly at all, making the experience very unwelcoming. Her bad attitude towards my guest made me not want to stay there or experience anything else with the Mole Guesthouse. I didn't go for breakfast, preferring to have it elsewhere, so I can't comment on the quality or service of the breakfast. There is no parking available for guests, and cars are parked outside. There is a security guard, but he asked me for change to buy drugs. Overall, I would never recommend this place to anyone and suggest staying in better places in Swakopmund. The place is reasonably cheap but not worth the price. I would recommend staying at Sandcastle Guesthouse, which is cheaper and offers a much better stay. ***FYI I made the booking on Tuesday for check-in on Friday. I have been informed that there are 3 rooms available. So DO NOT lie and say it's the only room left. Do not confuse me for another guest who also probably had a similar experience. I never requested a refund, and I'm not bothered in asking for one. I'm not an "International Guest." And it's definitely not an Airbnb in Europe, because there I always have better experiences. I'm a local from Namibia. Don't insult ones character for the well-deserved bad review because it just proves what I was talking about. Do Better!

I greatly enjoyed my one night there with the warm and cozy environment with a friendly waiter at the breakfast. I would definitely recommend again. Because if you are early you can look at the sun setting over the ocean.

What an awesome place to stay! Spacious rooms, beautifully decorated with everything you need and more. Friendly staff and delish breakfast!

It's close to the ocean and a supermarket (spar)just a walking distance. Good customer service with a welcoming smile. You feel at home. However, must provide a shade for cars at the parking area.

Not very impressed with the welcome received. The lady at reception is not guest friendly, made me feel very uncomfortable and unwelcome...and her tone is very condescending. I will not be returning in the future. To top it off, I don't know how safe we're supposed to feel leaving our cars parked outside. The website mentioned "secure parking".

Good location close to the beach, nice little green garden and within walking distance to shops. Good breakfast buffett (great omelettes!), friendly staff. The room was ok, but lacking a chair, had no table and mold in the bathroom that was painted over and smelled. All rooms are on ground floor. Cars can be parked outside of the walls in front of the building.

I was just met by the most rude and unwelcoming receptionist that also call her the manager. Wanted to know if I can book in earlier as 2 off my meetings has cancelled....she went on and on about R350 that was not paid by the travel agency....not hearing that I just wanted to use wi fi to sit and use my time. I LEFT and phone her to get the owner's details and she told me it wont help to phone the owner....oh my world.....I am so glad business is good for you to treat you customers this way. This leaves a bitter taste in my mouth and just to think I have to stay here tonight....this will be the first and last time ever....