Executive Spaces @ Ellipse Waterfall

The staff are so friendly, shout out to Thuli she's a doll lol! She was so helpful

Well designed building with excruciating systems. Main reason this place was booked is for its privacy and security but that didn't help when constantly need to engage with security for issues.

This hotel is such a weird one. On one hand, it is very pretty and the rooms are well appointed. But the guest experience is horrendous, at least on check in. Prior to arrival, you’ll receive three or so WhatsApp Messages - a literal essay of instructions and codes, with the majority being warnings of all the various penalties and consequences for breaking any rules. How welcoming. You arrive, and security tells you to park in residents if you have a code. You then get lost looking for reception (if you take the lifts and end up near the restaurant, don’t go through the door - it’s touchless access on that side, but fingerprint access to get out again. You’ll likely ruin someone’s romantic date while the one person in the restaurant with fingerprint access comes round to open for you) - only to go back down, get lost again (because the signage is atrocious and ambiguous), and then find a teeny tiny office manned by a single receptionist who handles EVERYTHING, including booking rooms, extending stays, checking people in, and then of course - having to correctly advise on where to actually park (but the parkings aren’t numbered in sequence so, best of luck!), and getting a little lost themselves. Then they walk you to your room. Nice, but I’d be pissed if I was waiting at reception for them to return while on this epic journey with another guest. The receptionist, however, was lovely and did great - just bogged down by terrible procedures and processes. You then arriving your room and receive a “welcome letter”, which is just a repeat, and addition to, of all the rules and specific penalties and consequences for the breaking thereof (with some really out there issues, I might add). And I mean a full A4 page here. You read that so you can get the WiFi password at the bottom. And oh. Don’t forget the classy half filled 25L drum of water in the bathroom. Excited to see how the rest of my stay goes - but I can assure you this will be my first and last.

JUST A BEAUTIFUL ESTABLISHMENT! 🏝️

One of the worst hotel experience I have even had …. It’s 5 days now without water and their management is doing nothing, not responding to my message and not even considering any compensation or alternative to wash my clothes …. Unbelievable

I would give it a five-star rating, but unfortunately, the entertainment services did not meet my expectations.

We booked for 26-29 January, checked in on 27th, surprisingly the apartment was rented to someone else on same 26th and it was still very dirty on 27th... Contacted the lady who is operations manager (Mmatsatsi) she stopped answering my calls and sent someone to clean the apartment @1pm, for us to wait outside. We escalated the issue to the owner of the apartment, then waited for one hour to have another apartment, which did not have the WiFi, we are going to spend this evening with no internet, all the way from Tanzania. NO MORE!!!

We booked and paid for 2 nights. Arrived and we were told that the unit we booked for the people decided to extend their stay. What must we do now that we are here ???? All the way from Mpumalanga. Mxm